Frequently Asked Questions
About Our Coffee
My Account
Subscriptions
Shipping
Returns and Exchanges
- Who roasts and packages your coffee?
- At Fantastica Coffee we do the roasting , packaging, and blending for all of our coffee in different roastery locations, we are not a middleman or a reseller company.
- Do you sell green unroasted coffee beans in bulks?
- Yes, we do. Please, fill out the wholesale form and we will confirm your wholesale pricing, and ship your order as soon as possible.
- Do you do custom coffee flavors or blends?
- Yes, we do. Please, contact us and we will be more than happy to make your custom coffee order.
Our Coffee
- What can I do with an account?
- When you create an account you can access orders, manage subscription, address/account information, billing and shipping addresses, order history and other account details.
- I forgot my password?
- It is super easy to recover a lost password. Simply click on the "Lost your password?" link and type your email. Or email us at support@fantasticacoffee.com.
My Account
- What are the subscription options?
- At Fantastica Coffee we want you to enjoy your coffee without running low. Our subscription is all about customizing your your coffee choices and have full control with options where you can choose when the coffee will be delivered, select coffee type or a a variety of coffee, and how much coffee.
Check out our subscription options here
How much coffee? We offer four options Half Pound (8oz), One Pound (16oz), Two Pounds (32oz), and Five Pounds(80oz) options.
How often (Frequency)? choose when your coffee will be delivered to your door; weekly or monthly.
which coffee type? We offer four coffee types plans Single Origins, Blends, Espresso, and Decaf.
You can also subscribe to a specific coffee of your favorite by simply choosing the subscription option from that coffee product page. - Do you have gift options?
- Yes! You can purchase a gift subscription or a single product of freshly roasted coffee for someone else and include a gift message free with all shipments.
- Does my gift subscription have an expiration date?
- No expiration date for gift subscription. Contact our support team if you need help with gift subscription at support@fantasticacoffee.com
- Can I pause my subscription?
- You can suspend your active subscription from your account dashboard by selecting View Subscription Page.
- Can I change the type of coffee I receive on my subscription?
- You can switch from one coffee type plan to another by Selecting the Upgrade or Downgrade button from your account dashboard.
Choose the coffee type you want then click sign up now.
Complete the checkout form for the new subscription.
After a successful change you will return to My Account page where you can see the coffee type has been changed, and the recurring totals updated (if the amounts were different) - When will I be billed for my subscription?
- The billing schedule for a subscription is based on the day you buy the subscription. If a you subscribe on the 19th December, you will pay on the 19th December, then be billed for renewal on the 19th January (then 19th February etc.).
Subscriptions
- Can I delay shipment of my order?
- Yes, please contact us via email. You can always suspend an active subscription and reactivate a suspended subscriptionany time you want.
- What shipping methods are available for coffee?
- We will ship your coffee via USPS Priority, Priority Express, or USPS First Class. First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.
- How do I know when my order is shipped?
- You will receive an email with the tracking number, once your order is shipped.
- Is Shipping Included In the Prices?
- Shipping is not included in price, it is calculated during checkout based on weight and destination. We offer free standard shipping on website orders over $50.
- Do you offer free shipping?
- All orders over $50 qualify for free ground shipping within the US.
Shipping
- What is your return policy?
- At Fantastica Coffee, We are working so hard to make everything convenient and easy for our customers.
We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your Fantastica Coffee experience. If you have any issues with your coffee, or if there are errors in your order, please contact us at support@fantasticacoffee.com within 30 days of receiving your order. If you were dissatisfied with your coffee, our expert Customer Support team will assist you to find your favorite cup of coffee.